Back9 Privacy Policy

Welcome to Back 9’s (“Back 9”, “we”, “us”, “our”) privacy policy (“Policy”).  This Policy takes effect as of 25 May 2018.

We wrote this Policy to help you understand what information we collect, how we use it and what choices you have about it.

This Policy applies to those who provide information to Back9 in connection with an application to use our apps (“Our Apps”) or services, or whose information Back9 otherwise receives in connection with its services (such as contact information of individuals associated with partners). All those subject to this Policy are referred to as “users” for purposes of this Policy. 

The data controller for the information you provide or that is collected by Back9 or its affiliates is:

Back 9 Solutions General Trading LLC, 301 Al Maktab Building, Street 13, Al Barsha 1, Dubai, United Arab Emirates.

[If you live in the European Union or elsewhere, the data controller is:

Back 9 Digital LLC, Coliemore House, Coliemore Road, Dalkey, Co. Dublin, Ireland

We process personal information inside and outside of the United States. Back9 transfers information of users outside the United States on the basis of mechanisms approved under applicable .

What information we collect from you

Information you provide to us. We receive and store any information you enter on Our Apps or give us in any other way. This includes information that can identify you ('Personal Information'), including your first and last name, telephone number, postal and email addresses, login name and password, payment or banking information (such as credit card number, cardholder name, and expiration date) including related payment verification information, birth date, photo and signature. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; book services; complete a member profile; ask us a question; or initiate other transactions on our site.

Information from Other Sources. We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources (including marketing service providers), publicly available sources, and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, preferences, and demographic information

Automatic Information. In addition to log data, we collect some information about your device when you use Our Apps, including type of device, operating system, settings, unique device identifiers and crash data that helps us understand when something breaks. We also may collect information about your online activity, such as services viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
For more information, please see Cookies, similar technologies & advertising.

How we use your information

Information you give us

We will use information you give to us in the following ways:

Information we collect about you

We will use the information that we collect about you in the following ways:

Information we collect from other sources

We may combine this information with information you give to us and information we collect about you. We may use this combined information for the purposes set out above (depending on the types of information we receive).

With whom we share your information

We may share your information with the following entities:

We also may share your information:

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors or members Our Apps have. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

Other than as set out above, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Grounds for Processing

The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. As described below, Back9 processes the information of EU users based on one or more of the grounds specified under the GDPR:


  1. The processing is necessary to provide the services and features you request.
    • Back9 must collect and use certain information in order to provide its services. This includes User profile information that is necessary to establish and maintain your account, including to verify your identity; enable communications with you about your bookings and accounts; and to enable you to make payments or receive earnings. Collection and use of this information is a requirement for using Back9's apps.
  2. The processing is necessary for Back9's legitimate interests.
    • Back9 collects and uses personal information to the extent necessary for its legitimate interests. This includes collecting and using information:
      • To maintain and enhance our users' safety and security and to prevent, detect and combat fraud in connection with the use of our services.
      • To provide customer support.
      • To optimize our service and develop new services. For research and analytical purposes. This includes, for example, analyzing usage trends to improve the user experience and enhance the safety and security of our services.
      • For direct marketing purposes. This includes, for example, analysing data to identify trends and tailor marketing messages to user needs.
      • To enforce Back9's Terms of Service.
  3. Consent


How you can access your information

You can access and update your contact information by visiting your settings. You can close your account by contacting us at the email address listed below. Please note that after you close an account, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for record keeping integrity.

Your options with respect to collection and use of your information

You have options in relation to the information that we have about you described below. To exercise these options, please contact  or

Retention of Information


We retain information until such information is no longer necessary to provide our services, enable customer support, enhance the user experience or other operational purposes.  You may request deletion of your account at any time through your Settings in Our Apps.

Following such request, we will delete the information that it is not required to retain. In certain circumstances, we may be unable to delete your account, such as if there is an unresolved claim or dispute. Upon resolution of the issue preventing deletion, we will delete your account as described above.


We may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if we shut down a user's account because of unsafe behavior or security incidents, we may retain certain information about that account to prevent that user from opening a new Back9 account in the future


Cookies, similar technologies & advertising

How we protect your information

We are committed to protecting the information we collect. While no mobile application can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your .

Children's privacy

We do not knowingly collect personal information from minors/children under the age of 18. Minors are not permitted to use Our Apps or Our services, and we request that minors under the age of 18 not submit any personal information to Our Apps. Since information regarding minors under the age of 18 is not collected, we do not knowingly distribute personal information regarding minors under the age of 18.

Changes to this Policy

We may update this Policy in the future. We will notify you about material changes to this Policy by sending a notice to the email address you provided to us, sending a push notification to our applications, by placing a prominent notice on our website or a 3rd party website where applicable.

How you can contact Us

If you have questions about either this Policy or Our Apps, please contact,  or