Back9 Account
One account for golf booking across Back9.
Your Back9 Account is the login for golf booking on the websites, apps and club booking widgets that run on Back9. Sign up once, and the same email and password work on all of them.
Our event apps work differently: each event has its own account. This page explains both, and how to delete your account or your data.
Your Back9 Account works on
- SpikesOnspikeson.com and the SpikesOn app
- UK Golf Coursesukgolfcourses.co.uk
- Ireland Golf CoursesGolf booking in Ireland
- TroonTee time booking at Troon clubs
- EGFEmirates Golf Federation booking
- Club booking widgetsGolf club booking pages at portal.back9solutions.com
Our Android apps are published on Google Play by Back 9 Digital Ltd, part of the Back9 group.
What your Back9 Account holds
It’s one account, so everything below is shared between the golf sites and widgets you use. Change your name or email on one and it changes on all of them.
Your profile
Your name, email address, phone number, password, and golf details such as your handicap and home club if you add them.
Your bookings
Tee times, lessons and facility bookings you’ve made, with their receipts.
Your preferences
Favourite clubs, notification settings and marketing choices.
Card payments are handled by our payment providers. Our privacy policy explains in full what we collect and why.
Accounts in our event apps
Each event or organiser on our events platform has its own accounts, separate from the Back9 Account and from each other. An event’s app and its ticket shop share one login, so you sign in to both with the same details.
- Emirates Dubai 7sThe Emirates Dubai 7s app and the Dubai 7s ticket shop
- Emirates EventsThe Emirates Events app
- TicketsfyTicketsfy apps and ticket shops
Deleting one of these accounts deletes it for that event only. It doesn’t affect your Back9 Account or your accounts in other event apps.
Delete your account
You can delete your account at any time. Deleting your Back9 Account removes it from every golf site, app and widget listed above. Deleting an event app account removes it from that event’s app and ticket shop.
In the app
All our golf and event apps let you delete your account yourself.
- Open the app, such as SpikesOn, Emirates Dubai 7s or Emirates Events, and sign in.
- Go to your profile or account screen.
- Tap Delete my Account and confirm.
On a website or booking widget, or by email
If you use your account on a website or club booking widget, or you can’t sign in to the app, email help@back9solutions.com from the email address on your account, with the subject “Delete my account”. Tell us which account it is: your Back9 Account, or the name of the event. We may ask you to confirm the request so that nobody else can delete your account.
What happens next
- Straight away
- You’re signed out on all devices and can’t sign in again.
- Within 30 days
- We delete your account and the personal data listed below.
What we delete
- Your name, email address, phone number and password
- Your profile details and preferences
- Saved payment references and device tokens for notifications
- Your marketing and notification settings
What we keep, and for how long
- Records of bookings, ticket purchases and payments, which the law requires us to keep for tax and accounting, for up to 7 years
- Information needed to settle an open dispute, refund or fraud investigation, until it’s resolved
- Anonymous usage statistics that can no longer identify you
Bookings and tickets for future dates are cancelled when you delete your account and can’t be recovered. Refunds follow the club’s or organiser’s own terms, so please use or transfer anything you’ve bought first.
Delete some of your data and keep your account
You can ask us to delete specific information without closing your account, for example your phone number, profile details, booking history or marketing preferences. Some of this you can change yourself in your profile and settings.
For anything else, email help@back9solutions.com from the email address on your account. Tell us which account it is and what you’d like deleted, and we’ll do it within 30 days. Records the law requires us to keep, as listed above, stay for up to 7 years.
Questions
Email help@back9solutions.com. Back9 is a trading name of Al Saddara Aloula General Trading LLC, The Exchange Tower, G06, Business Bay, Dubai, United Arab Emirates. Our representative in the EU is Back 9 Digital Limited, Coliemore House, Coliemore Road, Dalkey, Co. Dublin, Ireland.
Read our privacy policy and terms of use.